Customer Service

All inquiries can be directed to us by:

PHONE: 604.669.9790 or Toll Free: 1.866.410.9701. Available Monday to Friday 8am-5pm PST.

MAIL: 201-135 West 7th Avenue, Vancouver BC V5Y 1L8

HOW DO I PLACE AN ORDER

1. Browse through the SHOP section by clicking on the mens or womens links to view the catalogues choose the items you wish to purchase.
2. Once you are on the desired product, choose the colour, size and quantity you want and click ADD TO CART.
3. To continue viewing more items, click the CONTINUE SHOPPING button. Otherwise, click VIEW CART to show a summary of your order or the CHECKOUT button to complete the transaction.
4. You may add or remove items in your cart by either entering in a new value in the quantity text field and then clicking on CONTINUE SHOPPING or clicking on REMOVE from the shopping cart section. If changes are made, click UPDATE CART and the new information will be displayed.
5. To complete your transaction, click CHECKOUT. Fill out our customer profile form with your personal information and click on SUBMIT. A confirmation email will be sent to you and one of our customer representatives will contact you within 2 business days (excluding holidays) to finalize your shipping and payment details.

DO YOU HAVE SIZING INFORMATION?

Please click on the Size Chart at the top of the opening page of the on-line ordering section. Our sizing information will open up for you to view or print. If more specific information is required, please email shop@obakki.com

WHAT FORMS OF PAYMENT DO YOU ACCEPT?

Visa, MasterCard, American Express, Pay Pal or certified bank drafts. Unfortunately we are unable to accept checks of any kind. TO USE A GIFT CERTIFICATE PLEASE CALL 1.866.410.9701 FOR PERSONAL SERVICE.

DO YOU CHARGE SALES TAX?

For orders within Canada, we are required to charge GST on all shipments and PST only for orders within British Columbia.
For orders within the U.S., no additional sales taxes are charged.

WHAT IF AN ITEM IS SOLD OUT?

We make every effort to keep stock in all items listed on our site but occasionally we do sell out of products and sizes. If we have not indicated the item is out of stock on the website and you have ordered it, we will notify you by phone or email and confirm changes to the balance of your order before shipping it to you orders within the U.S., no additional sales taxes are charged.

HOW CAN I CHECK THE STATUS OF MY ORDER?

Once your order has been shipped, a FedEx tracking number will be e-mailed to you that can be traced at www.fedex.com If you have not yet received an email confirmation, please contact us by calling 604.669.9790 and asking for on-line order desk, or email shop@obakki.com with your order details and the information you require.

HOW CAN I CHANGE MY ORDER?

If you have already received your email confirmation of shipment, no further changes can be made until you receive the order and follow the Returns Procedure. If you have not yet received your email confirmation, please call 604.669.9790 and ask for on-line order desk or email shop@obakki.com detailing the requested change.

WHAT ARE YOUR SHIPPING POLICIES?

We will ship to any location in the world serviced by FedEx. All orders are shipped via FedEx at the service level you request. PLEASE NOTE THAT GROUND SERVICE LEVEL SHIPPING WITHIN NORTH AMERICA IS FREE. All other charges for shipping are charged to your account and you will be advised of these charges at the time of order confirmation. Shipping charges are based upon weight, dimension of packaging and the service level requested. We will ship orders within 5 to 7 business days (excluding holidays) of receipt of order and once payment has been processed.
All orders shipped outside North America are subject to brokerage charges and/or import duty levies as charged by your country. We have no control on these charges. Additionally when ordering from shop@obakki.com you are the importer of record and must comply with all import regulations as set by the destination country.
U.S. orders are shipped F.O.B. Blaine, WA. Canadian or any other international destination orders are shipped F.O.B. Vancouver, BC

WHAT IS YOUR RETURN/EXCHANGE POLICY?

All returns must be requested within 7 days of merchandise receipt and shipped to us within 7 days of return authorization approval. All merchandise must be returned with all original tags attached, unlaundered or unaltered. Upon receipt of the returned merchandise shop@obakki.com has the right to deny credits if the goods do not meet the return policy requirements.

Sale items are final sale. No Exceptions

HOW DO I RETURN AN ITEM?

All returns must be authorized by Obakki. Please phone 1.866.410.9701 or email shop@obakki.com giving the full details of the reason for return along with the original invoice number issued to you. Once approved for return, you will be given an RA# (return authorization #). Pack up the items being returned in the original packaging if possible, in the original condition, unlaundered, unaltered and with all tags attached as received. Ensure the package is securely sealed. Mark the outside of the box with the RA# and send pre-paid and insured to:
U.S. based clients:
OBAKKI Designs Inc.
C/O FedEx Trade Network
1750 Grant Ave.
Blaine, WA
98230
360.332.1539 phone
Canadian or other location based clients:
OBAKKI Designs Inc.
201-135 West 7th Ave.
Vancouver, BC
V5Y 1L8
604.669.9790 phone
shop@obakki.com is not responsible for the merchandise until it is received in our designated warehouse location.
When the return is received we will process the credit through the same form of payment as was originally used. We will process the return as quickly as possible but please allow up 7 business days for the credit to actually appear on your statement.