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Free Shipping in Canada & USA for Orders + $150
Free Shipping in Canada & USA for Orders + $150

Customer Service

Order Processing

Orders placed Monday through Friday will be processed and shipped within one business day. Orders placed on weekends and stat holidays will be processed the following business day. If you have chosen a shipping method that provides tracking, you will receive a shipment confirmation email once your parcel has been packed and shipped. 

Currency Conversion

If you are browsing in a currency other than CAD, the prices are set based on the daily market exchange rates. Because these amounts are approximate conversions from CAD and can fluctuate based on the exchange market, they might differ slightly from the total amount captured at check-out.

Sales Tax

Taxes are charged based on the shipping address. Canadian orders will be charged provincial tax rates. US and international orders will not be charged sales tax, but may be subject to customs charges and/or duties.


 

Shipping + Pick-Up Options

We’re pleased to offer you free ground shipping on orders over $150 before tax. For orders under $150, we offer the choice of ground, 2-day or overnight shipping. Shipping charges are applied based on the weight, dimensions, and service level requested. Cost options are calculated at checkout and you will be responsible for any additional taxes, duties, and brokerage fees associated with your package. If you decide to refuse any shipments from Obakki, you will be responsible for the shipping charges, as well as any duties, taxes, and/or customs charges that are incurred on the package (for both the outbound and returned shipments). This amount will be subtracted from your merchandise refund.

Please note, we do not ship on Saturdays, Sundays or stat holidays.

While we will do all we can to ensure your order is delivered on time, Obakki cannot be held responsible for conditions beyond our control such as severe weather, service interruptions, etc.

*Remote/distant regions may experience longer transit times.

Canada

Items are shipped with Canada Post. Rates and postage time are calculated at check-out based on parcel weight, dimensions, and shipping address. Please note, we are unable to ship to PO Boxes at this time.

United States

Items are shipped with Canada Post. Rates and postage time are calculated at check-out based on parcel weight, dimensions, and shipping address. Please note, we are unable to ship to PO Boxes at this time.

International

International shipping costs will be calculated at checkout based on order weight, volume, and shipping address.

Please note, these costs do not include additional customs or duties, which may be incurred based on the final shipping destination. Obakki is not able to provide rate quotes for customs and/or duty fees as they vary by country and goods purchased. Fees are calculated based on the value of the order and are collected prior to delivery based on local regulations.

Some oversized items aren’t eligible for international shipping. In this case, restrictions will be clearly listed on the product information page.

Local Pick-up

If you live in Vancouver, you can pick up your item directly from our studio. Please select ‘local pick-up’ at check-out and we will follow-up directly once your order is ready for pick-up.


Returns + Exchanges

We will gladly accept returns/exchanges on all items* (excluding sale items) that are unworn, unused and unwashed, with the original tags and packaging. To initiate a return/exchange please email shop@obakki.com or call us at 604.669.9790 / 1.866.410.9701 to speak with our customer service team.

Please note, returns/exchanges will only be accepted within 30 days from order delivery. Our team will assign a return authorization number for your return/exchange and send the return/exchange information via email. You are responsible for the cost of shipping items back to our Vancouver studio (this includes shipping fees, duties, and/or taxes). We strongly recommend selecting tracked service for all returns/exchanges, as Obakki is not responsible for any return/exchange items that are lost or damaged in transit. Refunds will be issued via the original payment method and exchanges will be shipped out within 2-3 days of receiving the original item at our studio. Please allow 5-7 business days for the reimbursement to appear on your statement. Obakki reserves the right to reject any returns/exchanges that do not comply with the return/exchange policy.

*Select items cannot be returned or exchanged and this information is included on the product information page. All international orders, photo prints, art prints, sale items, and special event purchases are final sale.


Product Care

Wooden Items

It’s important to season your bowl before using it. Using a clean cloth, thoroughly coat the wood with the provided mineral oil and continue to season it every so often as needed. If it appears dull or feels dry to the touch, it needs seasoning. Use warm water and mild soap to wash the surface and never put it in the dishwasher or let it soak (this prevents cracking and warping). Also, keep your bowl out of the microwave. Sanitizing your wooden bowl will help to control bacteria. Simply mix 1 part white vinegar with 5 parts water, wet the bowl thoroughly and leave it for several minutes. Rinse the bowl with warm water and let it air dry.

Brass Items

Our brass jewelry is made from 100% upcycled brass. Brass is known for its bright lustre and golden gleam; however, over time brass can begin to appear dull and tarnished and therefore needs to be properly cared for to maintain its look.

To clean your brass jewelry, simply take a small amount of tomato ketchup or toothpaste and gently rub onto the surface with a soft cloth. Rinse with warm water and dry jewelry thoroughly.

Ceramics + Pottery

Our ceramics are not dishwasher safe. Hand Wash with warm water.

Textiles

Dry clean or hand wash in cold water. Spot clean with a mild natural soap and cold water.

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For press, wholesale or event inquiries please contact press@obakki.com.