CUSTOMER SERVICE

Domestic (within Canada):

Standard: Dec 12
Express: Dec 16
Overnight: Dec 19
Local Pickup From Obakki: Dec 23

USA :

Standard: Dec 11
Express: Dec 14
DHL Express: Dec 18

International:
Standard: Dec 10
Express: Dec 13

*Please note shipping times may vary by location. This is a guideline only. Shipping times are not guaranteed as third party carriers, local weather conditions, and customs timelines are outside our control.

We’re pleased to offer you free ground shipping on North American orders above $125 CAD. 

All our packages are shipped from Canada* with tracking, we ask that you closely monitor the tracking as Obakki is not responsible for any stolen packages with confirmed delivery notice. packages are shipped with tracking, we ask that you closely monitor the tracking as Obakki is not responsible for any stolen packages with confirmed delivery notice.


We offer a flat rate shipping fee of $12 (CAD) in Canada and the US for orders that do not qualify for free shipping.


*Free shipping is not applicable on select overweight/oversize items. Please see the ‘Details’ section on the product page. Shipping charges on oversize/overweight products will be calculated at check-out.


Made-to-order items have an estimated rate at checkout. Shipping fees will be confirmed, and our team will be in touch with the final rate and any additional shipping payment required.


If you refuse any shipments from Obakki, you will be responsible for the shipping charges, as well as any duties, taxes, and/or customs charges that are incurred on the package (for both the outbound and returned shipments). This amount will be subtracted from your merchandise refund. 


Please note, we do not ship on Saturdays, Sundays or statutory holidays. While we will do all we can to ensure your order is delivered on time, Obakki cannot be held responsible for conditions beyond our control such as severe weather, service interruptions, etc.

Orders are shipped with UPS or Canada Post. Free shipping is offered for orders within Canada over $125 CAD*. 

Flat rate shipping of $12 CAD is offered for orders that do not qualify for free shipping. 

Express shipping rates and postage times are calculated at check-out based on parcel weight, dimensions, and shipping address. Please note, we are unable to ship to PO Boxes at this time.

*Free shipping is not applicable on select overweight/oversize items. Please see the ‘Details’ section on the product page. Shipping charges on oversize/overweight products will be calculated at check-out.

Made-to-order items have an estimated rate at checkout. Shipping fees will be confirmed, and our team will be in touch with the final rate and any additional shipping payment required.

Free shipping is offered for orders within the contiguous United States over $125 CAD (approximately $75 USD)*. 


Flat rate shipping of $12 CAD is offered for orders that do not qualify for free shipping. 

Express shipping rates and postage times are calculated at check-out based on parcel weight, dimensions, and delivery address. Please note, we are unable to ship to PO Boxes at this time.

You will be responsible for any cross-border fees associated with your order.

*Free shipping is not applicable on select overweight/oversize items. Please see the ‘Details’ section on the product page. Shipping charges on oversize/overweight products will be calculated at check-out.

Made-to-order items have an estimated rate at checkout. Shipping fees will be confirmed, and our team will be in touch with the final rate and any additional shipping payment required.

International shipping costs will be calculated at checkout based on order weight, volume, and shipping address.

Please note, these costs do not include additional customs or duties, which may be incurred based on the final shipping destination. We are unable to provide rate quotes for customs and/or duty fees as they vary by country and the goods purchased.

Some oversized items aren’t eligible for international shipping. In this case, restrictions will be clearly listed on the product information page.

Oversize and overweight items do not quality for free shipping and have a fixed shipping rate.

Made-to-order items have an estimated rate at checkout. Shipping fees will be confirmed, and our team will be in touch with the final rate and any additional shipping payment required.

If you live in Vancouver, you can pick up your item directly from our studio (1638 W 3rd Ave, Vancouver, BC V6J 1K2). Please select ‘Local Pick-up’ at check-out and we will follow-up directly once your order is ready for pick-up.

As we try to fulfill orders promptly, we are unable to guarantee orders can be canceled or adjusted once placed.

Obakki reserves the right to cancel an order for any reason, at any time.

We will gladly accept returns/exchanges on all unused items with original tags and packaging within 30 days of the delivery date (excluding sale and ineligible items).

You are responsible for the cost of shipping items back to our Vancouver studio (this includes any cross-border fees). We strongly recommend selecting a tracked service for all returns/exchanges, as Obakki is not responsible for any return/exchange items that are lost or damaged in transit. 

Shipping and delivery fees are non-refundable.

Select items cannot be returned or exchanged, and are final sale. Information can be found on individual product pages under the Shipping + Returns section:

• Photo Prints
• Art Prints 
• Sale Items
• Made-to-order/Custom items 
• Skincare + Perfume
• Special event purchases 

Refunds will be issued via the original payment method and exchanges will be shipped out within 2-3 days of receiving the original item at our studio. Please allow 5-7 business days for the reimbursement to appear on your statement. Obakki reserves the right to reject any returns/exchanges that do not comply with the return/exchange policy.

Shipping and delivery fees are non-refundable.

To initiate a return/exchange please email shop@obakki.com or call us at 604.669.9790 / 1.866.410.9701 to speak with our customer service team. Our team will assign a return authorization number for your return/exchange and send the return/exchange information via email. Please note, returns/exchanges will only be accepted within 30 days from order delivery.

At this moment we do not offer price adjustments on past purchases.

It’s important to season your bowl before using it. Using a clean cloth, thoroughly coat the wood with the provided mineral oil and continue to season it every so often as needed. If it appears dull or feels dry to the touch, it needs seasoning. Use warm water and mild soap to wash the surface and never put it in the dishwasher or let it soak (this prevents cracking and warping). Also, keep your bowl out of the microwave. Sanitizing your wooden bowl will help to control bacteria. Simply mix 1 part white vinegar with 5 parts water, wet the bowl thoroughly and leave it for several minutes. Rinse the bowl with warm water and let it air dry.

Jewelry may oxidize and tarnish over time from exposure to the light, moisture, friction and natural body oils. Remove jewelry when showering, doing the dishes and working out. Wipe your piece with a jewelry polishing cloth to remove oils before storing it in a cool, dry area. 

Our ceramics are not dishwasher safe. Hand wash with warm water.

Dry clean or hand wash in cold water. Spot clean with a mild natural soap and cold water.

Orders placed Monday through Friday will be processed and shipped within 1-2 business days pending stock levels. Orders placed on weekends and stat holidays will be processed the following business day. You will receive a shipment confirmation email once your parcel has been packed and shipped.

Customized/Made-to-order items will have specified processing information within their product page.

If you are browsing in a currency other than CAD, the prices are set based on the daily market exchange rates. Because these amounts are approximate conversions from CAD and can fluctuate based on the exchange market, they might differ slightly from the total amount captured at check-out.

Taxes are charged based on the shipping address. Canadian orders will be charged provincial tax rates. US and international orders will not be charged sales tax, but may be subject to customs charges and/or duties.