Yes, all our products are handcrafted by skilled artisan partners around the world. We work directly with artisan communities, ensuring fair wages and sustainable practices.

Learn more about artisan partners here.

We ship worldwide from Canada using trusted carriers including DHL, FedEx, UPS, and Canada Post.

• Shipping timelines and rates are based on your destination and selected service
• Specific estimates are provided at checkout
• Shipping times are estimates and do not include order processing, customs delays, or carrier delays

For made-to-order items:

• Our team will contact you after your order is placed with a shipping quote and estimated delivery timeline
• Special flat-rate shipping offered for made-to-order rugs

• Orders are typically processed within 2-3 business days
• Shipping timelines shown at checkout do not include processing time
• Tracking information is sent once orders are dispatched

During peak periods, promotions, or holidays, processing times may be slightly extended.

For made-to-order or artisan items, please refer to individual product page for lead times.

Yes. We ship worldwide from Canada using trusted carriers including DHL, FedEx, UPS, and Canada Post.

Shipping rates, delivery timelines, and applicable fees vary by destination and item type. Please refer to the question below for full shipping rates and details.

Shipping rates and delivery timelines are calculated at checkout based on destination, selected service, parcel size, and item type.

Canada

• Free shipping on orders over $125 CAD
• Flat-rate shipping of $12 CAD for orders under $125 CAD

United States

A note on tariffs for U.S. orders (updated September 12, 2025)

All orders ship with duties and customs prepaid. No additional fees are required upon delivery.

• Free shipping on orders over $125 CAD (approx. $90 USD)
• Flat-rate shipping of $15 USD for orders that do not qualify for free shipping
• Additional information may be requested by USCBP for customs clearance

International

• International shipping costs are calculated at checkout based on order weight, volume, and shipping address
• Customers are responsible for any duties, taxes, and brokerage fees
• Some oversized items are not eligible for international shipping; restrictions will be listed on the product page
  

Additional shipping notes

• For oversize and made-to-order items, please see: "How does shipping work for made-to-order (MTO) and oversize items?" question
• Expedited and express shipping costs will be calculated at checkout

At this time, we’re unable to deliver orders to P.O. Boxes.

Yes. If you live in Vancouver, you may pick up your order directly from our studio.

Pickup Location
1638 W 3rd Ave
2nd Floor
Vancouver, BC V6J 1K2

Hours of Operation
Monday–Friday, 9am–5pm
(Holiday closures may apply)

Select Local Pick-up at checkout and our team will follow up when your order is ready.

Free shipping does not apply to select overweight or oversize items or any made-to-order items. Shipping charges are calculated at checkout.

Made-to-order items show a $0.01 placeholder rate at checkout; final shipping costs will be confirmed and invoiced if required. All shipping costs must be paid prior to production starting.

Special flat-rate shipping offered for made-to-order rugs and select oversize products.

A tracking number will be provided once your order ships. Please allow 24–48 hours for tracking information to update.

For U.S.-bound packages shipped via Canada Post, tracking numbers will transfer to USPS upon entry into the United States.

Please ensure your shipping address is complete and accurate, including any required buzzer or unit numbers.

Orders cannot be rerouted once dispatched. Obakki is not responsible for orders lost due to incorrect shipping information.

If you need to request an address update, please contact us at shop@obakki.com as soon as possible. While we’ll do our best to assist, changes cannot be guaranteed.

If your package is delayed, lost, or damaged in transit, please contact shop@obakki.com.

While Obakki is not responsible for carrier errors, we will assist where possible in resolving delivery issues.

We process orders quickly so we aren’t able to accommodate changes to most orders. If you need to modify or cancel your order, contact us immediately:

• Email: shop@obakki.com
• Phone: 604.669.9790 / 1.866.410.9701

We will do our best to address your cancellation request, but cannot guarantee any changes can be made after an order is placed. During times of high order volume we are unable to cancel or edit orders. We are not responsible for any address errors or order delays after your package leaves our facility.

Obakki reserves the right to cancel any order at its discretion.

We accept returns or exchanges on eligible items if they are returned unused with original tags and packaging, within 30 days of delivery.

All sale items are final sale and do not qualify for return or exchange.

Price adjustments will not be made for purchases placed prior to the start of a sale or promotion.

The following items are final sale and cannot be returned or exchanged:

• All sale items (marked down or purchased with a discount code, promo code or promotional offer)
• Photo prints
• Art prints
• Embroidered tapestry
• Made-to-order or custom items
• Skincare and perfume
• Special event purchases
  

Eligibility details are listed on individual product pages under the Shipping + Returns section.

All returns require a Return Authorization. Returns received without authorization will not be processed or refunded.

To request a return or exchange, please email us at shop@obakki.com

Our team will assign a Return Authorization number and provide full return instructions via email.

Customers are responsible for all return shipping costs to our Vancouver showroom.

For U.S. or international returns, a $35 CAD brokerage fee, plus any applicable duties and taxes, will be deducted from your refund.

Original shipping charges are non-refundable. We strongly recommend using a tracked shipping service, as Obakki is not responsible for items lost or damaged in transit.

Yes. If you would like your order re-shipped, all re-shipping costs and applicable cross-border fees must be paid prior to dispatch.

If a package is returned due to incorrect or incomplete address, failed delivery attempts, refusal of delivery, or failure to collect from the carrier, the customer is responsible for all return shipping costs.

For U.S. or international returns, the $35 CAD brokerage fee, plus applicable duties and taxes, will be deducted from your refund.

Original shipping fees are non-refundable. Re-shipment requires payment of all applicable shipping and cross-border charges.

Obakki is not responsible for packages delayed, lost, or returned due to incorrect address information, delivery refusal, or failure to collect within the carrier’s stated timeframe.

Refunds are issued via the original payment method.

Exchanges are shipped within 2–3 business days of receiving the original item.

Please allow 5–7 business days for refunds to appear on your statement.

Cross-border fees are import-related charges applied when your order ships internationally. These may include duties, taxes (VAT), and brokerage or customs clearance fees.

These fees are charged by your local customs authority and/or the carrier (such as DHL, FedEx, or UPS), not by Obakki, and are typically collected at or before delivery once the shipment clears customs.

Prices shown in non-CAD currencies are approximate conversions based on daily exchange rates. Final amounts may vary slightly at checkout.