Yes, craftsmanship is at the core of everything we offer. Each piece is thoughtfully handcrafted by our global artisan partners. We collaborate directly with artisan communities, building enduring relationships grounded in fairness, sustainability, and shared growth.

Learn more about artisan partners here.

Subtle differences in color, size, texture, or finish are inherent to handcrafted work. Each piece is shaped by hand using natural materials, meaning no two are ever exactly alike. Rather than imperfections, these variations reflect the artisan’s touch and the unique character of the material — what makes every Obakki piece distinctly its own.

Yes. Our pieces are produced in small, limited runs rather than mass-manufactured. This approach allows our artisan partners to preserve traditional techniques, prioritize quality, and work at a slow and intentional pace.Because production is naturally limited, many designs may not return in the exact same form.

Join our email list here to be the first to know when new collections arrive.

Quality is built into our partnerships. We collaborate closely with each artisan, working through development and production together. Every piece is crafted using time-honored techniques, often passed down through generations, and carefully reviewed to ensure it meets our standards.

Because each object is handcrafted, subtle variations are expected — but craftsmanship, structural integrity, and material excellence remain constant.

We prioritize natural and responsibly sourced materials, drawn directly from the regions where our artisans live and work. By supporting localized sourcing and small-scale production, we help reduce excess waste and environmental strain while preserving traditional practices tied to the land.

Our partnerships are built with intention. Founder, Treana Peake, travels to meet makers within their own communities whenever possible, spending time understanding their craft, traditions, and story. When travel isn’t feasible, we remain closely connected through ongoing dialogue and collaboration.

There is no formula. We seek artisans deeply committed to their practice and cultural heritage, building long-term relationships rooted in mutual respect rather than sourcing through intermediaries.

Yes. We work directly with every artisan partner, maintaining ongoing communication and collaborating closely throughout product development.

Our approach is rooted in long-term partnership. Rather than creating dependence, we aim to foster independence — supporting artisans as they strengthen and grow their own businesses in ways that sustain both their craft and their communities.

Yes. Our artisan partners set their own pricing and are paid promptly and transparently. We often provide advance payments and sampling budgets to ensure that production never creates financial strain.

Our approach follows fair-trade principles at every stage, prioritizing sustainable local livelihoods and long-term financial stability — without creating dependence on Obakki alone.

For us, partnership extends far beyond production. Through the Obakki Foundation, we collaborate with artisan communities to support projects that address local priorities — including clean water, education, healthcare, and sustainable livelihood development.

We also reinvest in growing artisan businesses themselves, working toward lasting economic stability and independence.

We ship worldwide from Canada using trusted carriers including DHL, FedEx, UPS, and Canada Post.

• Shipping timelines and rates are based on your destination and selected service
• Specific estimates are provided at checkout
• Shipping times are estimates and do not include order processing, customs delays, or carrier delays

For made-to-order items:

• Our team will contact you after your order is placed with a shipping quote and estimated delivery timeline
• Special flat-rate shipping offered for made-to-order rugs

• Orders are typically processed within 2-3 business days
• Shipping timelines shown at checkout do not include processing time
• Tracking information is sent once orders are dispatched

During peak periods, promotions, or holidays, processing times may be slightly extended.

For made-to-order or artisan items, please refer to individual product page for lead times.

Yes. We ship worldwide from Canada using trusted carriers including DHL, FedEx, UPS, and Canada Post.

Shipping rates, delivery timelines, and applicable fees vary by destination and item type. Please refer to the question below for full shipping rates and details.

Shipping rates and delivery timelines are calculated at checkout based on destination, selected service, parcel size, and item type.

Canada

• Free shipping on orders over $125 CAD
• Flat-rate shipping of $12 CAD for orders under $125 CAD

United States

A note on tariffs for U.S. orders (updated September 12, 2025)

All orders ship with duties and customs prepaid. No additional fees are required upon delivery.

• Free shipping on orders over $125 CAD (approx. $90 USD)
• Flat-rate shipping of $15 USD for orders that do not qualify for free shipping
• Additional information may be requested by USCBP for customs clearance

International

• International shipping costs are calculated at checkout based on order weight, volume, and shipping address
• Customers are responsible for any duties, taxes, and brokerage fees
• Some oversized items are not eligible for international shipping; restrictions will be listed on the product page
  

Additional shipping notes

• For oversize and made-to-order items, please see: "How does shipping work for made-to-order (MTO) and oversize items?" question
• Expedited and express shipping costs will be calculated at checkout

At this time, we’re unable to deliver orders to P.O. Boxes.

Yes. If you live in Vancouver, you may pick up your order directly from our studio.

Pickup Location
1638 W 3rd Ave
2nd Floor
Vancouver, BC V6J 1K2

Hours of Operation
Monday–Friday, 9am–5pm
(Holiday closures may apply)

Select Local Pick-up at checkout and our team will follow up when your order is ready.

Free shipping does not apply to select overweight or oversize items or any made-to-order items. Shipping charges are calculated at checkout.

Made-to-order items show a $0.01 placeholder rate at checkout; final shipping costs will be confirmed and invoiced if required. All shipping costs must be paid prior to production starting.

Special flat-rate shipping offered for made-to-order rugs and select oversize products.

A tracking number will be provided once your order ships. Please allow 24–48 hours for tracking information to update.

For U.S.-bound packages shipped via Canada Post, tracking numbers will transfer to USPS upon entry into the United States.

Please ensure your shipping address is complete and accurate, including any required buzzer or unit numbers.

Orders cannot be rerouted once dispatched. Obakki is not responsible for orders lost due to incorrect shipping information.

If you need to request an address update, please contact us at shop@obakki.com as soon as possible. While we’ll do our best to assist, changes cannot be guaranteed.

If your package is delayed, lost, or damaged in transit, please contact shop@obakki.com.

While Obakki is not responsible for carrier errors, we will assist where possible in resolving delivery issues.

We process orders quickly so we aren’t able to accommodate changes to most orders. If you need to modify or cancel your order, contact us immediately:

• Email: shop@obakki.com
• Phone: 604.669.9790 / 1.866.410.9701

We will do our best to address your cancellation request, but cannot guarantee any changes can be made after an order is placed. During times of high order volume we are unable to cancel or edit orders. We are not responsible for any address errors or order delays after your package leaves our facility.

Obakki reserves the right to cancel any order at its discretion.

We accept returns or exchanges on eligible items if they are returned unused with original tags and packaging, within 30 days of delivery.

All sale items are final sale and do not qualify for return or exchange.

Price adjustments will not be made for purchases placed prior to the start of a sale or promotion.

The following items are final sale and cannot be returned or exchanged:

• All sale items (marked down or purchased with a discount code, promo code or promotional offer)
• Photo prints
• Art prints
• Embroidered tapestry
• Made-to-order or custom items
• Skincare and perfume
• Special event purchases
  

Eligibility details are listed on individual product pages under the Shipping + Returns section.

All returns require a Return Authorization. Returns received without authorization will not be processed or refunded.

To request a return or exchange, please email us at shop@obakki.com

Our team will assign a Return Authorization number and provide full return instructions via email.

Customers are responsible for all return shipping costs to our Vancouver showroom.

For U.S. or international returns, a $35 CAD brokerage fee, plus any applicable duties and taxes, will be deducted from your refund.

Original shipping charges are non-refundable. We strongly recommend using a tracked shipping service, as Obakki is not responsible for items lost or damaged in transit.

Yes. If you would like your order re-shipped, all re-shipping costs and applicable cross-border fees must be paid prior to dispatch.

If a package is returned due to incorrect or incomplete address, failed delivery attempts, refusal of delivery, or failure to collect from the carrier, the customer is responsible for all return shipping costs.

For U.S. or international returns, the $35 CAD brokerage fee, plus applicable duties and taxes, will be deducted from your refund.

Original shipping fees are non-refundable. Re-shipment requires payment of all applicable shipping and cross-border charges.

Obakki is not responsible for packages delayed, lost, or returned due to incorrect address information, delivery refusal, or failure to collect within the carrier’s stated timeframe.

Refunds are issued via the original payment method.

Exchanges are shipped within 2–3 business days of receiving the original item.

Please allow 5–7 business days for refunds to appear on your statement.

Cross-border fees are import-related charges applied when your order ships internationally. These may include duties, taxes (VAT), and brokerage or customs clearance fees.

These fees are charged by your local customs authority and/or the carrier (such as DHL, FedEx, or UPS), not by Obakki, and are typically collected at or before delivery once the shipment clears customs.

Prices shown in non-CAD currencies are approximate conversions based on daily exchange rates. Final amounts may vary slightly at checkout.